Intermediate Computer Application Support Specialist

Location: Ottawa, Ontario, Canada
Date Posted: 10-04-2018
Currently seeking a Intermediate Computer Application Support Specialist
Contract: 48 weeks
Position Summary Description
Process user and computer information, including:
  • Processing records using the Win10 Project Team Migration Control Panel.  This involves adding all of a user’s information in the Control Panel and analysis to determine if the user and computer qualify for migration to Windows 10
  • Sending standardized messages to migration candidates at pre-determined interval and follow-up migration
  • Addressing migration issues, escalating as required to appropriate DIMEUS support  staff and project team members
  • Use Active Directory (AD) Microsoft System Center Configuration Manager (SCCM) to analyze user and computer information in support of the migration to Windows 10
The resource shall provide support to the Windows 10 team by solving problems with functionality or performance; tracking and providing progress reports against change and issue requests.
Provide content to the DIMEUS Windows 10 Project Manager for Lessons Learned documentation.
Participate in DIMEUS Windows 10 project continuous process improvement activities for effectively carrying out data migration activities.
Attend meetings and/or working groups as required.
Ensure Change Management policies and procedures and IT security and safety policies and procedures are adhered to at all times, according to Treasury Board and DND regulations and guidelines.
The resource will be required to take Assyst training (if not familiar with the tool) for the purpose of gaining a working knowledge in order to perform the assigned tasks.
The resources must have excellent interpersonal and communication skills.
*Note the Candidate must agree to attend an interview, if required.
Project Tasks
Requirements / experience (mandatories)
M1.   Must clearly demonstrate 1 year experience or more, in providing Windows desktop computer support services.
M2.  Must clearly demonstrate 3 years of experience providing technical support for the deployment of Windows 7 or 10 Windows, to more than 1,000 workstations.
M3.  Must have a minimum 2 year post-secondary diploma in the IM/IT field.
M4.  Must have experience with analysing data, evaluating criteria to determine eligibility of users and computers to migrate to Windows 7 or 10.
M5.  Must be cleared to Secret level II.
Security Clearance
About inRound?
inRound Innovations is a well-established Ottawa company specializing in Service Management, Business Consulting and IT services.  We are a recognized industry leader in providing customer-centric business strategies and best practices that optimizes a company’s service operations and aligns all areas of business and IT operations, improving all the business processes necessary to serve clients better. 
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