Intermediate Computer Application Support

Location: Ottawa, Ontario, Canada
Date Posted: 07-25-2018
Currently seeking an Intermediate Computer Application Support Consultant
Contract: 18 weeks
 
 
Position Summary Description
 
Our client requires support and assistance in services to employees encountering difficulties with the use of IT applications, products or services.  The Technician records, prioritizes, and resolves common problems over the phone.  Duties include: troubleshooting of desktop computers / Laptops, and associated standard and non-standard software; providing support to remote users (working from home or on travel status); providing support for wireless devices including Blackberries.  It is the responsibility of the technician to ensure that an effective solution is provided to the user.  The technician should be well versed in Windows, MS Office and Outlook 2003 and higher and knowledgeable of a call tracking system.
 
Project Tasks
 
Requirements / experience (mandatories)
 
Education:
  • Secondary school diploma is required
  • Certificate, diploma, or degree in computer science or other relevant field from a recognized post-secondary institution is required
Experience:
  • Minimum of one (1) year experience providing desktop computer support services specifically for PC or Macintosh computers is required
Asset Qualifications:
  • Current and valid certification in A+, MCP, or MCSE may be required
Experience  
  • M1 - A minimum of two (2) years troubleshooting and solving complex end-user technical problems with Microsoft Windows desktop computers, laptops and wireless devices.
  • M2- A minimum of one (1) year of experience providing remote support to clients.
  • M3- A minimum of one (1) year of experience using a ticket tracking system to log, update and follow up on incidents and/or service requests.
 
Security Clearance
 
Reliability
 
Language
 
Bilingual
 
Location
 
Gatineau
 
About inRound?
 
inRound Innovations is a well-established Ottawa company specializing in Service Management, Business Consulting and IT services.  We are a recognized industry leader in providing customer-centric business strategies and best practices that optimizes a company’s service operations and aligns all areas of business and IT operations, improving all the business processes necessary to serve clients better. 
 
 
 
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