Junior Technical Writer

Location: Ottawa, Ontario, Canada
Date Posted: 11-27-2017
Currently seeking a junior Technical Writer
 
Contract: 1 year with 2,  1 year options
 
 
Position Summary Description
 
DRDC requires the services of a Technical Writer to document its internal procedures to support the implementation of the DRDC ITSM Service Desk within its SMC structure. The resource will engage with national systems authorities, application owners and support staff to put in place an SOP framework and SOPs to ensure that service requests and incidents are handled expeditiously and consistently across the organization.
 
 
Project Tasks
 
Requirements / experience (mandatories)
  • the proposed resource has a minimum of four (4) years’ experience as a Technical Writer.
  • the proposed resource has a minimum of two (2) years’ experience writing and organizing Standard Operating Procedures in the last ten (10) years.
  •     the proposed resource has a minimum of two (2) years’ experience in the last ten (10) years translating processes and procedures into SOPs for:
  1. Technical requirements; and
  2. Technical Documents
 
Assets(Rated Requirements)
  • the proposed resource has experience working* in a Service Desk environment in the last ten (10) years
  • the proposed resource has experience posting/publishing documents in an Electronic Data Management System (EDMS) within the last ten (10) years
  • the proposed resource has experience searching and navigating through an EDMS repository or repositories in the last ten (10) years
 
Security Clearance
 
Secret
 
Language
 
The resource(s) must be able to communicate orally and in writing in both English and French without any assistance and with minimal errors.
 
Location
 
Ottawa
 
About inRound?
 
inRound Innovations is a well-established Ottawa company specializing in Service Management, Business Consulting and IT services.  We are a recognized industry leader in providing customer-centric business strategies and best practices that optimizes a company’s service operations and aligns all areas of business and IT operations, improving all the business processes necessary to serve clients better. 
 
 
 
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