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Senior Communications Consultant

Ottawa, Ontario
Currently seeking a Senior Communications Specialist
 
Our client is currently seeking a Senior Communications Specialist for a contract in Ottawa.  All candidates MUST have a Reliability level security clearance and be fluently bilingual.  Only those meeting the requirements below will be contacted. 
 
Contract Length: 48 weeks
 
Security Clearance:  Reliability
 
Language Requirement:  Bilingual
 
Location:  Ottawa
 
 
About inRound?
 
inRound Innovations is a well-established Ottawa company specializing in Service Management, Business Consulting and IT services.  We are a recognized industry leader in providing customer-centric business strategies and best practices that optimizes a company’s service operations and aligns all areas of business and IT operations, improving all the business processes necessary to serve clients better. 
 
 
Position Description:
Tasks involved include:
 
Deliver and disseminate ISED's full range of business and consumer products and services mainly by email and telephone, in both official languages, to all internal and external clients including business owners and all levels of government. 
 
Support ISED’s websites by providing internal and external clients with advice on the availability of consumer and business information as well as the most effective ways to research and access this information.
 
Identify client’s data requirements and recommends appropriate products and services that meet their needs.
 
Analyze, interpret, and identify clients’ business or consumer needs and recommend orally or in writing (in both official languages) appropriate products and services, determine the appropriate course of action to resolve enquiries, and/or direct clients to alternative sources of information.
 
Consult with more senior staff regarding the availability of information. Liaises and consults with subject matter specialists (Team Leaders, Managers, subject matter experts, subject matter staff and managers, Internet information product managers) regarding public requests in order to provide clients with timely and accurate interpretation of legislation, regulation and policy; this also includes the production of expert responses for clients and to ensure information in the Knowledge Base is maintained and up to date.
 
Provide assistance with account creation and username and password retrieval.
 
Refer clients to alternative sources of information and/or services.
 
Utilize and monitor the centre’s CRMS and KB and communicate issues, gaps, shortcomings (e.g.: tracking client interactions, resolutions, complexity, and customer service improvement opportunities, updated contact, product, service, procedure information).
 
 
Required Experience/Skills: 
 
  • Experience in written and oral enquiries/correspondence in both French and English (5 years of experience).
  • Two years of experience within the last five years in a front line service environment. 
  • Education: A bachelor’s degree from a recognized university in communications or in a relevant field to the department of Innovation, Science and Economic Development Canada. Other degrees may be considered.
  • Assist the social media team in creating digital communication products as well as developing guidelines, processes, best practices and lessons learned documents.
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