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Intermediate Computer Application Support

Ottawa, Ontario
Currently seeking an Intermediate Computer Application Support Consultant
 
Our client is currently seeking an Intermediate Computer Application Support Consultant for a contract in Ottawa.  All candidates MUST have a Secret level security clearance and be fluently Bilingual.  Only those meeting the requirements below will be contacted. 
 
Contract Length: 33 weeks
 
Security Clearance:  Secret
 
Language Requirement:  Bilingual
 
Location:  Ottawa
 
 
About inRound?
 
inRound Innovations is a well-established Ottawa company specializing in Service Management, Business Consulting and IT services.  We are a recognized industry leader in providing customer-centric business strategies and best practices that optimizes a company’s service operations and aligns all areas of business and IT operations, improving all the business processes necessary to serve clients better. 
 
 
Position Description:
Tasks may include but are not limited to:
 
  • Develop an online bilingual Communication Package to be addressed to a wide audience.   
  • Be prepared to develop different bilingual training modules adapted to the various audience;
  • Gather requirements with stakeholders;
  • Work with DGDS Public affair officer to produce a communication plan and supporting key messages;
  • Drafting correspondence;
  • Preparing reports and replies to requests for information;
  • Planning, administering and tracking projects;
  • Inputting and updating changes to meeting and appointment schedules;
  • Answering queries from personnel in the organisation;
  • Using electronic reference tools for the purposes of researching and resolving client inquiries; and
  • Capturing information using an electronic tracking system.
 
 
 
Required Experience/Skills: 
 
  1. Minimum of 2 years of experience in the writing and developing of training modules (online) and documentation supporting the release of software upgrades and communication products informing a wide audience.
 
  1. Minimum of 2 years of experience in the release of software application upgrades as part of a team or a project office, including experience with working with other stakeholders from the communication section (Public Affairs) and/or Training sections in partner organisations. 
 
  1. Experience in producing process flow chart using Visio and preparing presentation using PowerPoint, Adobe software pro and MS Word. Experience in capturing screens on CRM Dynamics. 
 
  1. College degree in information management or administration with good writing and communication skills. 
 
  1. Bilingual. Minimum BBB/BBB
 
 
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